Comcast fined $2.3M to end probe into mischarging customers for services not ordered

FILE - In this Sept. 17, 2015, file photo, Comcast trucks are parked in a lot in the company's Westford, Mass. operations center. Government regulators have fined Comcast $2.3 million, saying the cable giant has charged customers for stuff they never ordered, like premium channels or extra cable boxes. The Federal Communications Commission says the Philadelphia company must clearly ask customers before charging them for new services or equipment and make it easier for customers to fight charges they think are wrong. The company said in a statement, Tuesday, Oct. 11, 2016, that it’s been working to improve customer service and that the problems uncovered by the FCC stemmed from “isolated errors or customer confusion” rather than Comcast intentionally mischarging customers. (AP Photo/Tali Arbel, File)
FILE - In this Sept. 17, 2015, file photo, Comcast trucks are parked in a lot in the company's Westford, Mass. operations center. Government regulators have fined Comcast $2.3 million, saying the cable giant has charged customers for stuff they never ordered, like premium channels or extra cable boxes. The Federal Communications Commission says the Philadelphia company must clearly ask customers before charging them for new services or equipment and make it easier for customers to fight charges they think are wrong. The company said in a statement, Tuesday, Oct. 11, 2016, that it’s been working to improve customer service and that the problems uncovered by the FCC stemmed from “isolated errors or customer confusion” rather than Comcast intentionally mischarging customers. (AP Photo/Tali Arbel, File)

NEW YORK (AP) – Government regulators are fining Comcast $2.3 million, saying the cable giant has charged customers for stuff they never ordered, like premium channels or extra cable boxes.

The Federal Communications Commission says the Philadelphia company must clearly ask customers before charging them for new services or equipment and make it easier for customers to fight charges they think are wrong.

The agency says it’s the largest civil fine for a cable operator, though likely not too great a financial burden for Comcast Corp., which recorded a profit of more than $8 billion last year.

The Philadelphia company said Tuesday that it’s been working to improve customer service and that the problems uncovered by the FCC stemmed from “isolated errors or customer confusion” rather than Comcast intentionally mischarging customers.

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s